Policies

Shipping Policy

Effective 24 September 2026

Most customers collect oils and ghee from the store in Malleshwaram. When we agree to send an order, this is how dispatch and delivery work.

1. Processing

• Orders we have confirmed are packed within 1–2 business days.
• Requests received on a Sunday or a public holiday are taken up the next business day.

2. Delivery time

We use commercial couriers for delivery inside India. These are estimates, not guarantees:

• Bengaluru and other metro cities: 2–4 business days after dispatch.
• Other cities: 3–6 business days.
• Remote locations: 5–10 business days.

Time varies with the address, the courier, and weather or transport holds.

3. Charges

• Any delivery charge is told to you before we dispatch. It is not added afterwards.
• We may waive delivery on a promotion or above an order value we state at the time.
• Store collection at Malleshwaram has no delivery charge.

4. Tracking

When a parcel is handed to the courier we email:

• A dispatch note.
• The courier name and tracking number, when the courier provides one.

Tracking can take 12–24 hours to show the first scan.

5. Failed delivery

• The courier usually tries two or three times.
• If those attempts fail, the parcel may come back to the store.
• Sending it again can require a fresh delivery charge.

6. Damaged or missing items

If the parcel arrives damaged or short:

• Tell us within 24–48 hours of delivery.
• Send photos of the outer pack, the product, and the label.
• We replace or refund under the Cancellation & Refund Policy.

7. Outside India

We do not run a standing export service. A shipment outside India happens only if we agree to it in writing, including duties and the carrier.

Shipping questions: hello@giriramfoods.in